Refund policy

Refund Policy

We offer returns and exchanges for items ordered through our official online shop under the specific conditions outlined below.

■ In the Event of Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged, or completely different from your order, we will assist you with a return or exchange. 
Please contact us immediately via our "Inquiry Form" before taking any action. We will provide you with detailed instructions regarding the return process.

[CRITICAL NOTICE FOR INTERNATIONAL RETURNS]
- All authorized returns must be shipped to our designated logistics center, NOT our corporate headquarters. Items sent to our headquarters cannot be accepted and will be automatically returned to the sender.
- For international orders (including Singapore), customers are responsible for all return shipping fees, tracking costs, and any associated customs duties or taxes. We do not accept cash-on-delivery (COD) international shipments under any circumstances.
- Original shipping fees, duties, and taxes paid at the time of purchase are strictly non-refundable.

■ Conditions Where Returns or Exchanges Will Be Refused
We cannot accept returns or exchanges if any of the following apply:
- The product was not purchased directly from our official OneBlade authorized shop.
- You returned the item without contacting us first via the Inquiry Form.
- The item shows signs of use, alteration, damage, or staining caused after delivery.
- Tags, original packaging, or any accessories are missing or discarded.
- The item was returned using a shipping method other than the one specified by our support team.
- The item was purchased using a non-returnable coupon or under special sale conditions.
- The product page explicitly states that the item is non-returnable.

■ Important Notice Regarding Cancellations and Customer Errors
- As a general rule, we do not accept order cancellations or modifications after an order has been confirmed. 
- We do not accept returns or exchanges due to customer errors (e.g., ordering the wrong model or item by mistake). Please review your cart carefully before completing your purchase.
- For items purchased outside of this official online shop, please contact the specific retailer where you made your purchase.